Privacy Policy

Privacy Policy

Precision Biopsy Instruments Pty Ltd (ABN 93 699 862 103) (“PBI”, “we”, “us”, “our”)
is committed to protecting your privacy. This Privacy Policy explains how we collect, use,
store and disclose personal information in accordance with the
Privacy Act 1988 (Cth) and the
Australian Privacy Principles (APPs).

Last Updated: Thursday, 9 July 2026

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1. Information We Collect

We may collect the following personal information:

• Your name, practice or business name, role, email address, telephone number, and billing or delivery addresses.
• Enquiry details, quote requests and order information, including instruments selected in your quote basket.
• Payment information for accepted orders. Payments are processed securely and we do not store complete credit card details.
• Records of correspondence, including emails, contact forms, and messages submitted through any website assistant or chat tool.
• Technical information including IP address, browser type, device information and pages visited, collected through cookies and analytics technologies.

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2. How We Collect Information

We collect information:

• Directly from you when you submit a quote request, enquiry, contact form or order.
• When you download specification sheets or subscribe to updates.
• When you contact us by email or telephone.
• Automatically through cookies and similar technologies while browsing our website.

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3. Why We Collect and Use Your Information

Your information is used to:

• Respond to enquiries and prepare quotations.
• Process, deliver and support customer orders.
• Manage warranties, returns and medical device batch or recall records where required.
• Improve our website, products and customer experience.
• Send product updates, newsletters and promotional communications where you have provided your consent.

You may unsubscribe from marketing communications at any time using the unsubscribe link
contained in our emails or by contacting us directly.

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4. Disclosure of Personal Information

We may disclose personal information to trusted service providers including:

• Website hosting and IT service providers.
• Email and productivity platforms.
• Secure payment processors.
• Freight and delivery providers.
• Professional advisers including legal and accounting services.

Some providers may store data outside Australia. Where this occurs, we take reasonable
steps to ensure your information receives comparable privacy protection.

We do not sell personal information. We may disclose information where required by law
or to regulators, including the Therapeutic Goods Administration (TGA), where necessary
to meet medical device obligations.

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5. Cookies and Analytics

Our website uses cookies and analytics technologies as described in our Cookies Notice,
which forms part of this Privacy Policy.

Non-essential cookies are activated only after you provide consent through our cookie banner.

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6. Storage and Security

We take reasonable precautions to protect personal information from misuse, interference,
loss, unauthorised access, modification and disclosure.

Security measures include:

• HTTPS website encryption.
• Access controls.
• Two-factor authentication for administrative systems.
• Staff confidentiality obligations.

While we take appropriate security measures, no method of internet transmission or electronic
storage is completely secure.

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7. Access and Correction

You may request access to the personal information we hold about you or request that
inaccurate information be corrected by contacting us using the details below.
We will respond within a reasonable timeframe.

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8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first.
We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the
Office of the Australian Information Commissioner (OAIC).

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9. Contact Us